Regular Medicine: Your doctor might tell you to take some medicine all the time. You’ll usually get this medicine every month. But, you still have to visit your doctor once in a while. They need to make sure the medicine is working well for you. Your doctor will tell you how often you should come for these visits.

New Friends at the Clinic: If it’s your first time at our clinic, you’ll meet the doctor before you get any medicine. The doctor wants to know about your health history and how you feel now. This helps them decide the best medicine for you.

Need More Medicine? We have a new way for you to ask for more medicine that you take regularly. You can’t telephone us to ask anymore.

Now, you need to ask on our website, visit the clinic, or use one of the other methods explained below. This helps us make sure we give you the right medicine. It’s safer for you and lets us take better care of you. With this change, our team can spend more time helping people in person.

We understand this is a change from what you’re used to. Thank you for being patient. We’re trying our best to make your time at our clinic better.

Here are the different ways you can order your repeat prescription:

Online

• The easiest way is to order through the PatientAccess website or the NHS App.

• You'll need to register or sign in to use these services.

Website

• You can fill out an online form on our website to order your repeat prescription.

• You don't need to have an account to use this option.

Email

• You can email your repeat prescription request to: gmicb-bol.prescriptions.p82016@nhs.net

• Remember to include your name, address, date of birth, and the medications you need.

In Person

• You can bring the right-hand half of a previous prescription to the practice.

• Or you can submit a handwritten request. Put it in the box near the reception desk.

By Post

• You can mail your prescription slip or a written request to the practice.

• Include a stamped, addressed envelope if you want us to mail your prescription back to you.

* Please allow up to 72 hours for us to process your prescription request.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• On the app or website where you order repeat prescriptions
• At your GP practice
• At any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your pharmacist is a super person to ask! They know tons about all kinds of medicine, even ones you can get without a doctor’s note. If something about your medicine makes you wonder or feel unsure, don’t hesitate to ask them.

The NHS website is also a cool spot to learn about medicines. It explains how they work. It covers the best time to take them and the weird feelings they might give you. It also covers lots of other stuff kids ask about. You can read all about it in the “Medicines A to Z” part on the NHS website.

You can chat with someone from your doctor’s office about your medicine. You can send them an email at  gmicb-bol.prescriptions.p82016@nhs.net. They’re ready to answer any questions you’ve got.

Knowing about the medicine you take is super important. So remember, your pharmacist, the NHS website, and your doctor’s office are all great places. They are where to get the answers you need.

The doctors at your clinic really care about how well your medicine is working and that it’s safe for you. Sometimes, they’ll ask you to come check in with them. This is called a medication review appointment.

When you visit, the doctors might take a little bit of your blood for tests. These tests show if the medicine is doing its job without causing any trouble.

It’s super important to go to these appointments when your doctors tell you to. They help make sure everything is okay with your medicine and that you’re staying healthy.

Remember, the doctors want to keep you safe and feeling good while you’re taking your medicine. So, don’t forget to go to your medication review appointments. The doctors are there to help you out!

If you have old medicines that you don’t need anymore, don’t throw them in the trash or flush them down the toilet. Instead, take them back to the pharmacy where you got them, or you can bring them to your doctor’s office. They know the safe way to get rid of them so they don’t harm people or the environment.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
• earache
• impetigo
• infected insect bites
• shingles
• sinusitis
• sore throat
• urinary tract infections (UTIs)

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

The Electronic Prescription Service (EPS) is an NHS service. It lets you change how your GP sends your prescription. They will send it to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines. They can be collected from a pharmacy near where you live, work, or shop.

For further information on:

• Choosing a pharmacy or other dispenser

• Cancelling or changing your choice of pharmacist or dispenser

• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk