Appointments

Configure Appointment Details

Urgent appointment

Urgent Medical Issues
If you have a serious medical problem, you need to get help right away. We have a special "Same Day" appointment service to help you. Just call us as soon as possible at 01204300033 on the same day. We'll make sure you can see a doctor or nurse quickly.

Non-Urgent Health Concerns
For minor health problems or simple questions, we recommend using our Online Consultation service. This is a fast and easy way for patients 16 and older to take care of their health. Here's how it works:

1. Submit an Online Form
Fill out an online form to describe your health concern or question.

2. Get a Response in 2 Days
Within 2 working days, our team will respond to you, usually by phone or text.

3. Make Sure We Can Contact You
Be sure to include an up-to-date mobile phone number so we can reach you.

*Don't Submit Multiple Forms
Please don't fill out many forms for the same issue. This can waste time and make it harder for us to help you. We want to provide efficient and effective care for all our patients.

Routine appointment

You can make appointments to see doctors or nurses on Monday to Friday. Call the surgery at 8.00 am to 6.30 pm. Tel No: 01204 300033

You can also make appointments by calling in to the surgery between 8.00 am and 6.30 pm Monday to Friday.

Please note that appointments are for one person only. Other family members should make separate appointments.

Your appointment

 

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

 

Cancelling or changing an appointment

If you can't attend an appointment, please cancel it. Call the surgery so someone else can take it.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond

  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email

  • If you need an interpreter

  • If you have any other access or communication needs

Home visits

  • Who Can Get Home Visits?

    There are two main groups of people who can get home visits:

    1. Housebound Patients: These are people who cannot leave their homes at all, even with help or medical equipment. They might have very serious physical or mental health problems.

    2. Palliative Care Patients: These are people who need special care to help manage their pain and other symptoms from a serious illness.

    In summary, patients must be completely unable to travel to a hospital or clinic. Home visits are a lifeline for people who can't get to the doctor any other way.

    How to Request a Home Visit

    Patients can call our office at 01204 462500 to request a home visit. It's best to call early so we can plan and schedule the visit properly.

    What if You Don't Qualify for a Home Visit?

    If a patient doesn't qualify for a home visit, we can still care for them. They can come to our clinic or use telehealth services (video calls). We want to make sure everyone gets the medical care they need.

Telephone advice

Our phone lines are open for your convenience. You can also visit our website for the latest news and information or consult with your doctor online.

Making a Telephone Appointment
If you need to make an appointment to speak with a doctor over the telephone, you can do so by calling the surgery between 8:00 am and 6:30 pm, Monday, to Friday.

What to Expect
When you call our office during surgery hours and the doctor is busy with a patient, don't worry! Our friendly receptionist will take down your question and your phone number. They will then send a message to the doctor so they can call you back later. 

Getting Help 
Sometimes, the doctor might ask someone else from our office to call you back instead. This depends on what kind of help you need. We want to make sure all your health questions get answered by the right person.
 
Learning More 
If you want to know more about what we do or if you need to talk to us, you can visit our website or give us a call. We promise to take great care of you and help you with any problems you might have. 
 

Teaching and Training

Helping Doctors Learn and Improve

As healthcare professionals, we are always trying to learn and get better at our jobs. Here are some of the ways we do that:

Training New Doctors

We work hard to train new doctors. They are called General Practitioners (GPs). We also help medical students learn. This is an important part of our job.

Watching Consultations

Sometimes, we record our meetings with patients. These are called consultations. We watch them later with other doctors. This helps us learn how to be better doctors.

Observing Surgeries

We may also let other doctors watch when we do surgery. This helps them learn too.

Respecting Patient Privacy

We always make sure to get the patient's permission before we record or observe anything. We want the patients to feel comfortable and safe.

Putting Patients First

We always respect a patient's wish if they don't want to be recorded or observed. The patient's well-being is our top priority. We work hard to create a healthcare environment. In it, everyone feels respected and cared for, including patients. Learning and improving is key. But, it will never come at the cost of our patients' comfort and trust.